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The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong

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Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . .
"Ma'am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you'd like to, you could—"
"But that's not a liquid!"
"Excuse me, ma'am?"
"It's not a liquid! It's water!"

Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves ...