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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service

By Lee Cockerell
Hardcover
$25.00
By Lee Cockerell
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The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.

Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality industry about creating an environment that keeps customers coming back for more. Here, Lee not on...

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BusinessMarketing & SalesCustomer Service