The Extra Scoop: Rediscover the Art of Great Customer Service

The Extra Scoop: Rediscover the Art of Great Customer Service

by John Mamon

NOOK Book(eBook)

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The Extra Scoop: Rediscover the Art of Great Customer Service by John Mamon

"Early in my career, an account manager illustrated great customer service to me with this analogy: Let's say you go to an ice-cream stand and they're friendly, seem happy to serve you, and make you feel valued. Then, they do something you didn't even ask for or expect--they give you an extra scoop! Where would you go for ice cream next time? Why would you go anywhere else?"

So let me ask you--whatever happened to getting that Extra Scoop? It seems that customer service has become a lost art.
"The Extra Scoop: Rediscover the Art of Great Customer Service" was born from author John Mamon's desire to distinguish his business from others', to deliver more value, to garner word-of-mouth referrals, and, oh yeah, also to just take great care of customers because it's the right thing to do.
To run a business, you must keep your customers happy. You not only have to anticipate their needs and meet them, you also should exceed their expectations--each and every time they come to you.
As a leader in the IT service industry, John Mamon lives and breathes "The Extra Scoop" concept. It's fully ingrained in his business model. Beyond delivering positive customer interactions, his very profitability is tied to ensuring his customers experience as few computer issues as possible. Mamon has honed the art of customer service into a well-thought-out, understandable process that anyone can master. In "The Extra Scoop", he guides readers in discovering: How to create a memorable customer service experience in any industry; How to spin missed opportunities into wins that keep customers coming back; How to own up to a service failure when your business drops the ball, and; How having employees that act like owners improves customer satisfaction.

Product Details

BN ID: 2940157399665
Publisher: Booklogix Publishing Services
Publication date: 05/22/2017
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 129
File size: 562 KB

About the Author

John Mamon has been a leader in the IT service industry for over twenty years. He has partnered to grow and sell one of the most successful managed-services providers (MSPs) in the Atlanta area and currently is the president and CEO of another MSP, mPowered IT. mPowered IT’s number-one core value is “to provide a great experience to everyone we interact with.” John has led multiple facets of organizations including sales, service delivery, and operations, and lives in the Atlanta area with his wife, Christine, and two daughters, Samantha and Alexis.
For more great Extra Scoop information, please visit John’s website at or contact him at .
Did you come up with a great way to enhance your Customer Service delivery? Do you have a success to report? Help us all be better and let us know on Twitter @ShareExtraScoops.
Are you a Customer? Got an Extra Scoop experience to report (good) or did your Scoop hit the floor (bad)? Tell us your Customer Service stories @MyExtraScoop

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