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The Extra Scoop: Rediscover the Art of Great Customer Service
By John Mamon
eBook
$6.95
By John Mamon
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"Early in my career, an account manager illustrated great customer service to me with this analogy: Let's say you go to an ice-cream stand and they're friendly, seem happy to serve you, and make you feel valued. Then, they do something you didn't even ask for or expect--they give you an extra scoop! Where would you go for ice cream next time? Why would you go anywhere else?"
So let me ask you--whatever happened to getting that Extra Scoop? It seems that customer service has become a lost art...
So let me ask you--whatever happened to getting that Extra Scoop? It seems that customer service has become a lost art...
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