The Human Interface

Customer support can be Heaven, but most of us remember when it's like - the other place.
We all have had to deal with difficult, unreasonable people in our lives. Often the system turns them into demons, but sometimes they start out that way. Either way, they still need to be dealt with. Keep your cool; stick to the script and remember, people don't always have control of themselves.
Possession may be nine tenths of the law, but not when it comes to software.
The Human Interface is a very sh...