The Invisible Asset: How Good Communications Can Fix Almost Everything

Any organization's most significant asset is largely invisible: it doesn't show up on the balance sheet and there are no KPIs to measure it. And yet it affects every single aspect of the organization from top to bottom. Employees do it all day every day. They do it in meetings, in emails, in chat forums, with PowerPoint, in public, and in private. It fills their calendars. How people communicate within an organization affects productivity, engagement, and effectiveness - in short, communica...