The Medical Tourism Facilitator

by Renée-Marie Stephano, William Cook

Overview

A guide for any medical tourism facilitator, international patient coordinator or person considering offering facilitation services to international, expatriates, or traveling patients. This book provides start to finish guidelines and best practices for getting your business started, creating your patient protocols and case management programs, and setting up healthcare networks, effectuating patient communication and education strategies, cultural competency and risk management considerations, marketing to patients, and working with hospitals. In essence, The Medical Tourism Facilitator allows you to understand the entire international patient process.

>>Learn how to develop your business and market
>>Understanding best practices
>>Looking for the return on your investment
>>Identifying current and emerging market trends in insurance, corporate benefits and cash paying patient bases.

Product Details

BN ID:	2940013741171
Publisher:	Medical Tourism Association
Publication date:	08/13/2010
Series:	Medical Tourism Association Publications , #2
Sold by:	Barnes & Noble
Format:	eBook
Pages:	126
File size:	3 MB

About the Author

Renee-Marie Stephano is a Founder and President of the Medical Tourism Association, also known as MTA, the first international non-profit trade association for the medical tourism industry. Ms. Stephano also serves as general counsel for the MTA and is Editor of the Medical Tourism Magazine, a monthly journal that addresses all of the issues surrounding medical tourism including legal issues, accreditation, economic issues and a geographical focus on countries growing their business in treating foreign patients.

Ms. Stephano received her undergraduate degrees in international relations in Virginia and received her Juris Doctorate degree in Law in Pennsylvania. She has a background in international marketing and health law and then went on to open her own law firm, spending six years serving as general counsel for a U.S. national healthcare administrator which was the first U.S. healthcare administrator to implement medical tourism into both self-funded and fully insured health plans in the United States.

Ms. Stephano works full time for the Medical Tourism Association and is considered an expert in medical tourism on legal issues. In her role at the Medical Tourism Association, Ms. Stephano helps countries and hospitals create strategic marketing plans and helps identify target markets. She has helped many countries and hospitals achieve their goals of attracting foreign patients and international insurance companies. Ms. Stephano works with global health care providers to maintain transparency with respect to quality of care as they increase their flow of patients and she also works with medical travel facilitators to establish best practices to ultimately ensure patient safety. She has assisted as an advisor in the development and furtherance of healthcare clusters in Costa Rica, El Salvador, Guatemala, Argentina, several cities in Mexico, Korea, Turkey, Jordon and Israel.

Bill Cook is the International Department Operations Manager at Hospital Clinica Biblica in San Jose, Costa Rica. Before becoming involved in medical tourism, Bill was devoted to consultancy work on issues of internet marketing and optimization tactics to improve visitor to customer conversion rates, mainly in the field of tourism. Through the implementation of a comprehensive customer-centric internatinal patient program, Bill has been instrumental in positioning Hospital Clinica Biblica as one of the most renowned hospitals in the area of medical tourism.

Editorial Reviews

“After four years of research and review of medical tourism, I found this book to contain all of the fundamentals plus more in order for insurance companies, employers and agents to methodically move ahead in patient global migration. The importance of working with qualified facilitators is well described and lays the groundwork for such collaboration. A bible in this burgeoning industry.”

Armando Polanco

“The production of this Facilitator “best practices guidebook” is a critical step in the continued patient-friendly development of international medical tourism. This book should be considered required reading for everyone involved in or considering getting involved in a Medical Tourism program!”

Eva A. Trinidad

“The production of this Facilitator “best practices guidebook” is a critical step in the continued patient-friendly development of international medical tourism. This book should be considered required reading for everyone involved in or considering getting involved in a Medical Tourism program!”

Jeff Turney

“Renee does it again. With her insightful information on international facilitators and their role in the industry, this new book is a ‘must have’ for all facilitators, brokers and other medical tourism companies, for the best practices and useful information for attracting international patients.”

Eric De Ycaza