The Poetics of Sales: A Sales Rep's Journey from Tolerated Professional Visitor to Celebrated Partner

There are salespeople and there are Customer Success Masters.(R) The former is transaction centric, the latter is relationship centric. The former exists to win, the latter exists to not lose by building relationships by serving current and probable customers with a steward leader mindset.I chose the title because Customer Success Mastery(R) is similar to poetry defined as work in which special intensity is given to the expression of feelings and ideas (business development) by the use of d...