The Problem Solving Journey: Your Guide To Making Decisions And Getting Results

by Christopher W. Hoenig, Chris Hoenig

Overview

In an economy where knowledge is power, no one can expect to succeed without the ability to solve problems-to gather information, weigh options, make decisions, and take effective action. Drawing from his practical expertise in information management, Chris Hoenig offers a hands-on guide to the art and science of problem solving-featuring examples of successful problem solvers such as Colin Powell and Lou Gerstner, and leading organizations as diverse as VISA, the Orpheus Chamber Orchestra, and NASA. Using a wide variety of diagnostics, self-assessment tools, and other interactive elements, Hoenig helps you identify your own problem-solving profile and navigate the six dimensions of the problem-solving journey, from "creating the mindset" to "delivering the results." For executives and entrepreneurs, front-line supervisors and project leaders, The Problem Solving Journey will be an indispensable resource.

Product Details

ISBN-13:	9780738202808
Publisher:	Basic Books
Publication date:	11/17/2000
Pages:	320
Product dimensions:	6.00(w) x 9.00(h) x (d)
Lexile:	1400L (what's this?)

About the Author

Christopher Hoenig is Chairman and CEO of Exolve, Inc., a software products and consulting firm. Formerly Director of Information Management and Technology Issues at the General Accounting Office, a consultant with McKinsey & Co., and a successful entrepreneur, he works with a wide variety of organizations in the public, non-profit, and private sectors. He also writes and presents frequently on issues of problem solving, leadership, and technology. He lives in Washington, D.C.

Table of Contents

1. Generate the Mindset
2. Know the Territory
3. Build the Relationships
4. Manage the Journeys
5. Create the Solutions
6. Deliver the Results
Index

What People are Saying About This

Bill Bradley

Chris Hoenig's passion, experience and insight on problem solving have produced a gem of a book-a cut above everything in this field in terms of usefulness and originality. Whether you're a professional at work, or a concerned citizen at home, if you want to make something happen that matters in the world, this should be your guide. (Bill Bradley, former U.S. Senator and Presidential Candidate)

Naomi Seligman

Hoenig's unblinking curiosity about the thinking process has produced one of the most original and useful business books of the year. What keeps us coming back to this serious and analytical work is his uncanny gift of making a quote or a vignette into a window-with something always happening on the other side that makes the elusive magic of problem solving a grand and systematic process. (Naomi Seligman, Founder, The Research Board)

Warren Bennis

Chris Hoenig's book is a survival guide for anyone who wants to live, learn and lead in the digital age. (Warren Bennis, Distinguished Professor of Business Administration, USC and author of Managing the Dream)

Tom Melcher

This is the best business book since In Search of Excellence. Instead of telling the 'what' stories of great companies, Hoenig explains the 'how' behind great problem solvers. The result is a timeless recipe for business success that is a must-read for everyone from Fortune 100 CEOs to Web entrepreneurs. (Tom Melcher, former Executive Vice-President for Strategic Development at CNET and currently CEO of There, Inc.)

Tim McClure

Chris Hoenig has cracked the code on how professionals can solve problems faster, cheaper and better, using technology as an ally rather than a crutch. This book not only changes the way we navigate complex problems, it changes how we think about navigating those problems. (Tim McClure, Co-founder, GSD&M Advertising)

Donald Gips

Problem solving is the key to managing in the information age yet, until this book, no one had provided the roadmap to becoming a world class problem solver. Hoenig's book maps out this route and offers numerous valuable tools in a lively and engaging format that draws the reader into the minds of great problem solvers-revealing what you can learn from them and apply in your own work. This book is indispensable to anyone who aspires to be a leader in the new economy. (Donald Gips, Group Vice-President, Global Marketing & Sales, Level 3 Communications)

James Adams

Having the right knowledge is vital to survival in the age of information overload. Hoenig provides the precisely tailored, high value knowledge we all need to get ahead and stay ahead. (James Adams, CEO of IDefense, Inc.)

Alan B. Salisbury

One doesn't usually describe a professional book as a 'page-turner,' but that fittingly describes Chris Hoenig's The Problem Solving Journey. The adventure of reading it is as rewarding as the ultimate destination, a comprehensive insight into and understanding of what it takes to optimize your problem-solving skills. It's as much a guide book for life as it is an instruction manual for professional success. (Dr. Alan B. Salisbury, former Chairman of Learning Tree International USA, Inc, and COO of the Microelectronics and Computer Technology Corp.)

Roberta Oster Sachs

For journalists, executives, teachers and all professionals, this book is an entertaining and accessible guide to problem solving. Chris Hoenig outlines six essential 'skills,' mapping a clear path through the process. The book offers the reader both inspirational and practical tools to achieve personal and professional goals. (Roberta Oster Sachs, Emmy award-winning network news producer)

Don Lasher

"From the challenge to the complete solution, this seminal work on problem solving is a 'must- read' for all senior executives and those aspiring to be. Certain to become a graduate level text/reference book, it should also be every project manager's bible. Chris Hoenig has captured and blended the art, science, discipline and psychology of problem solving in a unique and thoroughly credible, and easily understood guide, applicable to any-sized problem-the bigger the better. Breaking the process into six basic and logical elements, he beautifully defines and explains them using highly topical, interesting and relevant real cases, leaving little or nothing to the imagination. If I were a CEO, I would have a copy in the hands of all my senior staff! (Major General Don Lasher (ret), and former Chief Information Officer, USAA)

Guilbert Hentschke

The Problem Solving Journey combines the best from the fields of leadership, managerial decision making, problem solving, and knowledge management. Hoenig's six problem solving 'personalities' will frame these fields and the very nature of professional work for years to come. Guilbert Hentschke, Professor of Education and Management, Rossier School of Education, University of Southern California)