The Spatial and Temporal Dimensions of Interactions: A Case Study of an Ethnic Grocery Shop

“This book provides a significant contribution to the discursive analysis of service encounters. It demonstrates, in a very elegant way and based on a solid empirical investigation, how mediated discourse analysis may be enacted to describe and understand the social and cultural practices associated with space, time, ethnicity and identity construction. A must-read for researchers and practitioners interested in language use in professional contexts.”

-- Laurent Filliettaz, University of Gen...