The Trusted Advisor: 20th Anniversary Edition

In today's fast-paced networked economy and trust-challenged environment, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough. The key to professional success is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital wo...