The Way We Talk Around Here: How your organization's culture shows up in your language and why it matters

The unspoken rules and unquestioned assumptions that make up an organization’s culture are so well hidden that, once we become insiders, we stop noticing them. They’re just ‘the way we do things around here’. But shared internal language – ‘the way we talk around here’ – both reflects and sustains the unconscious patterns of thought, behaviour and interaction that add up to culture. So examining an organization’s language is a powerful and pragmatic way...