Time to Listen: How Giving People Space to Speak Drives Invention and Inclusion

Product design strategy often seeks to change a person's buying decisions, or to manipulate a person's behavior. Such a product-focused mindset has driven our organizations into a corner. Even when product design teams want to benefit a person, they discover how they've harmed them instead by not recognizing their thinking and approaches.

Luckily, organizations don't actually function by a set of rigid laws; business, education, government, and science are all based around people.

Deep li...