Total Quality Management: Managing Employees

Some companies waste millions of dollars on team building, benchmarking, and other quality initiatives, while others save millions with the same initiatives. What makes the difference? Total Quality Management. Employee involvement works, but only as a way of running a business-not as a short-term solution or an intriguing experiment. Integrating initiatives into a systematic quality improvement process is powerful enough to change your "world" forever, producing a torrent of positive energ...