TQM for Training

Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the language of HRD, how to meet the demands of TQM. For more than a decade, Elaine Biech has helped trainers and managers put quality management into practice at organizations as diverse as Land O'Lakes, the American Red Cross, and the U.S. Navy. I...