What to Say to Get Your Way: The Magic Words that Guarantee Better, More Effective Communication

A guidebook of simple conversational swaps that reveals how to have more productive conversations.

Have you ever heard that sticks and stones will break your bones "but words will never hurt you"? Whoever coined that phrase didn't get it right. Words do hurt, and words matter. The words you choose can cause misunderstandings, destroy deals, and break up marriages.

Take one simple example: someone says, "You're wrong." Immediately you feel on the defensive and are much more likely to respon...