When Push Comes to Shove: A Practical Guide to Mediating Disputes

Fills the rapidly-growing need for hands-on guidance in resolving interpersonal disputes in all areas of life—including the workplace, the classroom, and courtroom-adjunct programs—offering a how-to approach to mediation. This book is a valuable tool for the growing group of lay and professional mediators, including volunteers and professionals in court-adjunct programs, attorneys, teachers, and social services, along with HR professionals and managers in organizations who need these core s...