Why Are Your Rules YELLING at Me?: When rules treat adults like children

You're sitting in a medical waiting room with this sign on the wall: "Abuse of our staff will not be tolerated."

Nobody came here to abuse anyone. You came to see a doctor.

Just as there's no excuse for patients to be confrontational with staff, there's no excuse for the clinic to be confrontational with patients.

You'll find that same tone in workplace policies, store notices, and even membership rules at the gym. Rules that talk down to you. Rules that treat adults like children. Disrespect...