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Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty
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Why Customer Service is NOT Enough: Strategies to Create Customer Loyalty
Customer service alone will not lead to customer loyalty. Loyalty happens when you deliver a customer service experience that creates customer satisfaction. This presentation is packed with hands on strategies. Best selling author, Lisa Ford, presents in Why Customer Service is NOT Enough:
1. How customers define quality customer service
2. How to go beyond processing the customer to serving
3. Creating customer experienc...
Customer service alone will not lead to customer loyalty. Loyalty happens when you deliver a customer service experience that creates customer satisfaction. This presentation is packed with hands on strategies. Best selling author, Lisa Ford, presents in Why Customer Service is NOT Enough:
1. How customers define quality customer service
2. How to go beyond processing the customer to serving
3. Creating customer experienc...
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