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Women, Identity and India's Call Centre Industry
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This book examines the concept of globalised identities and the way in which agency is exercised over identity construction by women working in India’s transnational call centre industry.
Drawing on qualitative empirical data and extensive original fieldwork, the book provides a nuanced analysis of the experiences of Indian women call centre workers and the role of women’s participation in the global labour market. The author uses social, cultural, and historical factors to create a framewo...