Words of Power: A Guide for Ordinary People to Calm and De-Escalate Aggressive Individuals

Aggression touches all of our lives. Whether it is a customer or angry coworker, an upset family member or a stranger we bump into on the street, all of us, at times, must deal with aggressive people.Words of Power is not a book for specialists. It is written for ordinary people who may, on occasion, have to deal with an angry, even an enraged person.This book was written with the help of a unique cadre of critical readers. Rather than professionals, they are people from ordinary walks of l...