Words of Power: A Guide for Ordinary People to Calm and De-Escalate Aggressive Individuals: Special Edition

Aggression touches all of our lives. Whether it is a customer or angry coworker, an upset family member, a fellow student at school or college, or a stranger we bump into on the street, all of us, at times, must deal with aggressive people. Ellis Amdur has become well-known for his series of profession-specific books on dealing with aggressive and emotionally disturbed individuals. These books, however, are for specialists: police, hospitals, fire/EMS, social services, to name a few. Words ...