Working with Groupware: Understanding and Evaluating Collaboration Technology

This publication has grown out of two frustrations. One is the experience that so many applications in the area of information and communication technology (lCT) are built without an eye to what the users can handle or need for their work, systematic user oriented evaluation of new tools is therefore limited. The video recorder provides a good general example of this phenomenon, but more worryingly so do many software tools designed for use in organisations. The other frustration arises fro...