Working With Impossible People: How To Get What You Want When Everyone Is Driving You Nuts

We all have them - or have had them in the past - and we'll certainly have them in the future: Those impossible people we have to work with. You know who I am talking about: The guy who has to argue with everything you say; the woman who won't voice an opinion or make a decision about anything; The man who smiles to your face but talks behind your back; the nay-sayer who swears that everything will always fail; the person who promises to have work done on time, but never does; and there are...