500 Tips for Communicating with the Public

This is a light-hearted, easily digestible guide featuring a wealth of handy hints and tips for communicating with the public.

For those in the helping professions, communicating with the public can be a challenge: it demands very different skills to those used when communicating with friends or family. This book covers all the thorny issues, from dealing with difficult clients to maintaining boundaries between personal and professional behaviour. Written in a no-nonsense style, the advice i...