Order History
Premium Membership & Rewards
Help Center / FAQ
7 Lessons in Customer Care: Master the Basics in 7 Steps
Paperback
$12.99
Premium Members save an extra 10% and all Members collect stamps to save with Rewards. 10 stamps = $5.
Select a store to view item availability.
A SHORT COURSE IN CUSTOMER CARE BASICS.
7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.
* Lesson 1: Customer care is more than just saying 'Have a nice day'
* Lesson 2: How do you measure up?
* Lesson 3: ...
7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.
* Lesson 1: Customer care is more than just saying 'Have a nice day'
* Lesson 2: How do you measure up?
* Lesson 3: ...
You May Also Like
Marketing Made Simple: A Step-by-Step StoryBrand Guide for Any Business
Made Simple Series
Paperback
$22.99
Crossing the Chasm, 3rd Edition: Marketing and Selling Disruptive Products to Mainstream Customers
Collins Business Essentials
Paperback
$28.99
