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7 Lessons in Customer Care: Master the Basics in 7 Steps

By Di McLanachan
Paperback
$12.99
By Di McLanachan
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A SHORT COURSE IN CUSTOMER CARE BASICS.
7 Lessons in Customer Care is a quick course in looking after people, giving you everything you need to know in just seven short chapters. From interacting with customers to communication excellence, you'll discover how closely allied customer care is to marketing and how to manage the messages your organisation is sending out to the world.

* Lesson 1: Customer care is more than just saying 'Have a nice day'
* Lesson 2: How do you measure up?
* Lesson 3: ...

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BusinessMarketing & SalesCustomer Service