A Manager's Guide to Improving Workplace Performance

A Manager's Guide to Improving Workplace Performance

by Roger CHEVALIER

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Product Details

ISBN-13: 9780814474181
Publisher: AMACOM
Publication date: 03/08/2007
Pages: 224
Sales rank: 534,658
Product dimensions: 4.71(w) x 7.17(h) x 1.04(d)
Age Range: 17 Years

About the Author

Roger Chevalier (Rohnert Park, CA) has nearly 30 years of experience as an expert in employee performance and training. He was the Director of Certification for the International Society for Performance Improvement (ISPI) until 2006.

Table of Contents

Contents

Foreword by Marshall Goldsmith vii

Acknowledgments ix

Introduction 1

SECTION 1: DEVELOPING THE TEAM 5

Chapter 1: The Manager as Coach 7

Chapter 2: The Manager as Leader 23

Chapter 3: The Manager as Counselor 39

Chapter 4: Motivating Your Players 53

Chapter 5: Developing Teamwork 73

SECTION 2: IDENTIFYING AND REMOVING BARRIERS TO PERFORMANCE 87

Chapter 6: Defining the Performance Gap 89

Chapter 7: Identifying the Causes of Performance Problems 101

Chapter 8: A Performance-Assessment Case Study 117

Chapter 9: Selecting the Best Solutions 131

Chapter 10: Managing Change 143

Chapter 11: Evaluating the Results of Performance-Improvement

Initiatives 155

Chapter 12: The Manager as Change Agent: A Case Study 169

SECTION 3: SYNERGY 181

Chapter 13: Using All the Tools 183

Resources and Additional Reading 201

Index 205

About the Author 211

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