Active Operations Management: The playbook for service operations in the agile age

If you’re at the sharp end of management, juggling conflicting demands to keep your organization’s promises to customers, with ever—reducing resources whilst implementing the latest digital change programme and keeping your team happy – this is the book for you.

Active Operations Management gives you the framework and tools to help you take control and make the most of the evolving world of service operations. The challenges of robotics, remote working and lean operations demand a new appro...