Building Solutions in Child Protective Services

"[O]ffers creative ways to build alliances with families…using language and motivational interviewing to help parents focus on problem-solving….a valuable resource." —Virginia Child Protection Newsletter How does one change the attitudes and practices of child protective services (CPS)—a statewide bureaucracy often overwhelmed and understaffed? First, take an outsider to the system, Insoo Kim Berg, who has a vision and a solution-focused model. Add an insider, Susan Kelly, who understands t...