Business Process Management: Models, Techniques, and Empirical Studies

Business processes are among today's hottest topics in the science and practice of information systems. Business processes and workflow management systems attract a lot of attention from R&D professionals in software engineering, information systems, business—oriented computer science, and management sciences.

The carefully reviewed chapters contributed to this state—of—the—art survey by internationally leading scientists consolidate work presented at various workshops on the topic organiz...