Business Process Management: Models, Techniques, and Empirical Studies

Business processes are among today's hottest topics in the science and practice of information systems. Business processes and workflow management systems attract a lot of attention from R&D professionals in software engineering, information systems, business-oriented computer science, and management sciences.

The carefully reviewed chapters contributed to this state-of-the-art survey by internationally leading scientists consolidate work presented at various workshops on the topic organiz...