Calming Upset People with EAR: How Statements Showing Empathy, Attention, and Respect Can Quickly Defuse a Conflict

The level of stress and conflict in today's world is higher than seen in decades. At the same time, there also appear to be more high conflict people who are preoccupied with blaming others and verbally venting or attacking those around them. Yet these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement™, a method developed and refined by Bill Eddy over the past fifteen years and taught to hundreds of thousands of professionals and individu...