Client Orientation: Why Should We Care?: The guide to keeping your customer satisfied, even if your `customer' is your employee, colleague, partner, or plumber!

Experience a truly HUMAN audiobook, brought to life by a warm, expressive voice artist whose calm yet engaging delivery boosts your comprehension and memory.

Is it for you?

Do you interact with colleagues, customers or service providers? Do you think those talks could sometimes lead to better results?

Whether you are "selling" an idea, a service, or a product, this guide-prefaced by a NATO lead training officer-is for you.

The Core Principle: Every Conversation is a Negotiation of Sorts

Based o...