Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results

by Judith E. Glaser


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The key to success in life and business is to become a master at Conversational Intelligence. It’s not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

Product Details

ISBN-13: 9781629561431
Publisher: Taylor & Francis
Publication date: 11/01/2016
Edition description: Reprint
Pages: 264
Sales rank: 81,573
Product dimensions: 5.90(w) x 8.90(h) x 0.70(d)

About the Author

Judith E. Glaser is the CEO of Benchmark Communications, Inc., and the Chairman of The Creating WE Institute, whose clients include American Airlines, American Express, Cisco, Coach, Exxon, and IBM. Judith has served as an Adjunct Professor at Wharton and a visiting guest speaker at Harvard, Kellogg, Loyola, University of Chicago, NYU, and various other institutions. She has appeared on NBC’s Today Show, ABC World News, The Fox News Channel, and CBS Morning News. Judith has been quoted in The New York Times, The Wall Street Journal, Crain’s, AMA World, blogs for Harvard Business Review, and was named one of Leadership Excellence's Top 20 Thought Leaders of Leadership and Culture in 2012. Judith earned a B.A. from Temple University in Interdisciplinary Studies, and an M.S. in Human Behavior & Development from Drexel University. She earned a Master’s Certificate in Corporate and Political Communications from Fairfield University.

Table of Contents

Introduction Discovering a New Intelligence xiii

Part I Conversational Intelligence and Why We Need It

1 What We Can Learn from Our Worst Conversations 3

2 When We Lose Trust, We Lose Our Voice 21

3 Moving from Distrust to Trust 33

Part II Raising Your Conversational Intelligence

4 Challenges of Navigating the Conversational Highway 61

5 Harvesting Conversational Intelligence Using the Wisdom of Our Five Brains 76

6 Bringing Conversations to Life 87

7 Priming for Level III Conversations 101

8 Conversational Agility: Reframing, Refocusing, Redirecting 117

9 A Toolkit for Level III Conversations 137

Part III Getting to the Next Level of Greatness

10 Leading with Trust: Laying the Foundation for Level III Interactions 153

11 Teaming Up Through Conversational Intelligence 167

12 Changing the Game Through Conversational Intelligence 183

Epilogue Creating Conversations That Change the World 201

Endnotes 207

References 211

Acknowledgments 213

Index 223

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Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results 5 out of 5 based on 0 ratings. 1 reviews.
Stan Scotsdale More than 1 year ago