Critical Knowledge Transfer: Tools for Managing Your Company's Deep Smarts

How to transfer your organization’s most important knowledge—before it walks out the door

When highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledge—much of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. The tsunami of “boomer” retirements has created the most visible, urgent need to transfer such knowledge to the next generat...