Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition

The New York Times and Washington Post bestseller that changed the way millions communicate

“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world…. This book deserves to take its place as one of the key thought leadership contributions of our time.” —From the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People

“The quality of your life comes out of the quality of your dialogues and co...