Diversity Beyond Lip Service: A Coaching Guide for Challenging Bias

Diversity Beyond Lip Service: A Coaching Guide for Challenging Bias


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"La'Wana Harris has opened this coach's eyes to the power of coaching practices to create new paths for diversity and inclusion work—whether or not you are formally trained as a coach. Please read this book and help create workplaces with honest engagement and access for all."
—Marshall Goldsmith, Thinkers 50 #1 Executive Coach and two-time #1 Leadership Thinker in the world

The ugly truth about diversity is that some people worry they must give up their power for others to have a chance. La'Wana Harris's Inclusion Coaching method helps people realize that sharing power isn't the same as losing it.

The elephant in the room with diversity work is that people with privilege must use it to allow others equal access to power. This is often why diversity efforts falter—people believe in diversity until they feel that they have to give something up. How do we talk them through this shift?

La'Wana Harris introduces Inclusion Coaching, a new tool based on cutting-edge research that identifies the stages of preparation, implementation, and "self-work" necessary to help individuals, teams, and organizations build a sustainable culture of inclusion. Harris's six-stage COMMIT model—Commit to courageous action, Open your eyes and ears, Move beyond lip service, Make room for controversy and conflict, Invite new perspectives, and Tell the truth even when it hurts—provides a proven process for making people aware of their own conscious and unconscious biases and concrete steps to make inclusion an embedded reality.

Harris offers managers and diversity coaches new models to empower everyone from employees to CEOs to "do" inclusion and address deep-rooted biases that are often invisible. She addresses the growing need to challenge bias and build authentic cultures where everyone can feel a sense of belonging.

Product Details

ISBN-13: 9781523098675
Publisher: Berrett-Koehler Publishers
Publication date: 05/28/2019
Pages: 192
Sales rank: 323,676
Product dimensions: 5.90(w) x 8.90(h) x 0.70(d)

About the Author

La'Wana Harris is a Consulting Partner for The Ken Blanchard Companies, Certified Diversity Executive, and ICF Credentialed Coach. She has created diversity and inclusion awareness programs, cultural competence programs, and overall integrated management solutions. La'Wana has conducted trainings around the world, including the United States, Canada, Europe, Asia, and South Africa.

Table of Contents

Foreword Khalil Smith ix

Preface xi

Introduction: Diversity and Inclusion Starts from Within 1

1 We Hired Some Minorities, Some Women, and People with Disabilities; Isn't That Enough? 7

2 The Language of Diversity 19

3 The Problem of Privilege: Does Diversity Mean I Lose Mine? 29

4 Coaching + D&I = Δ Behavior 41

5 Commit to Courageous Action 55

6 Open Your Eyes and Ears 65

7 Move beyond Lip Service (Sharing Power Is Harder-and Easier-Than You Think) 81

8 Make Room for Controversy and Conflict (You Can Talk about This at Work) 89

9 Invite New Perspectives 99

10 Tell the Truth Even When It Hurts 111

11 My Truth, Unfiltered 119

Conclusion: What's in It for Everyone: Where Inclusion Can Take Your Life, Your Career, and Your Company 129

Diversity-beyond-Lip-Service Commitment Statement 137

COMMIT Self-Assessment: Where Are You in Your Journey? 138

Notes 139

Glossary 144

Acknowledgments 147

Index 148

About the Author 154

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