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In Unternehmen passiert tagtäglich genau das, was an Bord einer Passagiermaschine auf 10.000 Metern Flughöhe geschieht. Beides ist eine "eigene kleine Welt". Als ehemaliger Purser und Maître de Cabine bei der damaligen Swissair und heutiger Experte für Selbst- und Beziehungskompetenz in Führung, Zusammenarbeit und Kundenkontakt, kennt Autor Thomas Gelmi beide Seiten. In einem Flugzeug treffen Führungskräfte, Mitarbeiter und Kunden auf einem begrenzten Raum aufeinander und treten in Interakt...
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