Empathy: A Primer

Empathy is the basis of social awareness and relationship management. It is the ability to sense the emotions and understand the perspective of others. In leadership, empathy is the ability to relate to different types of people, listen attentively, and communicate effectively.
In Empathy: A Primer, Daniel Goleman and colleagues introduce the Empathy Competency, describe why it is important for quality leadership, and give some practical insights for developing this learnable skill.
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