From Chaos to Calm: Dealing with Difficult People Versus Them Dealing With You

Rude, obnoxious, defensive, demanding, arrogant… Ever notice how difficult people bring conflict and complication to your life?

Dr. Bill Crawford’s From Chaos to Calm brilliantly explains:

The underlying causes of conflict
How simple disagreements can so quickly turn into a vicious cycle
How you can tap into the internal motivation of “difficult people” so they interpret what you have to say as valuable information
From Chaos to Calm provides a tested and proven plan to deal with conflict mor...