Healing Conversations: What to Say When You Don't Know What to Say

Whether it's the loss of a job, a marriage, or a life, in today's 24/7 world we're increasingly faced with uncomfortable situations where we don’t know what to say yet we're called upon to quickly respond -- online or in person. We may fumble, avoid contact, or simply walk away perplexed, thinking we have done a bad job of responding to our friends, family, neighbors, clients, and co-workers. How do we pause, listen, and offer comfort in those hard moments? Filled with touching stories, thi...