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Holding the Calm: The Secret to Resolving Conflict and Defusing Tension

By Hesha Abrams, Ken Blanchard (Foreword by), Colonel Mark Flitton (Foreword by)
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$19.95
By Hesha Abrams, Ken Blanchard (Foreword by), Colonel Mark Flitton (Foreword by)
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Holding the Calm is a practical and immediately useful guide that meticulously lays out twenty concrete, easy-to-use tools for defusing tension, settling cases, resolving disputes, and rechanneling arguments.

How do you stop conflict? Settle disputes? Handle someone who is yelling at you, crying, or just won't speak? How do you find a solution when a solution seems impossible? Holding the Calm shares the secrets that enable everyone to avoid, minimize, or resolve conflict.

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