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Human Service: The Skills AI Can't Replace

By Jeff Toister
Paperback
$16.95
By Jeff Toister
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Artificial intelligence is transforming customer service. But customers still need humans when systems fail, emotions are involved, or judgment is required.

Human Service reveals how employees can create value that AI can't match. It explores three essential customer service skills-connection, understanding, and advocacy-that grow revenue, improve efficiency, and earn loyalty.

In this book, you'll discover:

  • What humans do better than AI
  • When employees make the biggest difference
  • How to build...