I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus... in Three Easy Steps

Birth, death, and conflict-three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer

lies in better communication-not just using different words, but rather learning to think differently.

I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show h...