Leading change: A guide to whole systems working

There is continuing government pressure on public services to 'reform' and change. Expectations of new forms and standards of delivery, joined-up practice and the re-connection of services to users are high. Unfortunately, many policy makers have become dangerously reliant on mechanistic top-down audit and inspection regimes as the means of implementation.

This book sets out to redress the balance. It argues powerfully that whole systems approaches are required to lead the changes towards t...