Listening: The Forgotten Skill: A Self-Teaching Guide

Listening: The Forgotten Skill: A Self-Teaching Guide

by Madelyn Burley-Allen


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A proven program for turning effective listening into a powerfulbusiness tool Managers and other employees spend more than 40percent of their time listening to other people but often do it sopoorly that the result is misunderstood instructions, misdirectedprojects, and erroneous actions—millions of dollars' worth ofmistakes just because most people don't know how to listen. In thisnew edition of her classic guide to the art of effective listening,Madelyn Burley-Allen shows you how to acquire active, productivelistening skills and put them to work for you—professionally,socially, and personally. With her time-tested techniques, you'lllearn how to:
* Eliminate distractions and improve your concentration on what isbeing said
* Locate key words, phrases, and ideas while listening
* Cut through your own listening biases
* Interpret body language clues
* Ask constructive, nonthreatening questions that elicit realinformation
* Get others to listen to you
* Master a whole range of listening skills that you can use on thejob and in your personal life
Listening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress.

Product Details

ISBN-13: 9780471015871
Publisher: Wiley
Publication date: 02/28/1995
Series: Wiley Self-Teaching Guides Series , #144
Edition description: REV
Pages: 208
Sales rank: 715,140
Product dimensions: 7.32(w) x 8.81(h) x 0.55(d)

About the Author

MADELYN BURLEY-ALLEN, the founder and president of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and LeviStrauss. Her work hasbeen covered in numerous magazines and newspapers, includingGlamour and Working Woman, and she has appeared on several nationaltelevision and radio shows. She is the author of three books,including Managing Assertively: How to Improve Your People Skills,also available from Wiley.

Table of Contents

What Is Listening and What Can It Do for You?.

How You Got to Be the Listener You Are.

Barriers Between Listener and Speaker.

Listening to Yourself.

Making Listening Work for You.

Getting Others to Listen to You.

Putting It All Together.


Suggested Reading.


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