Managing Conflict: A Practical Guide to Resolution in the Workplace

Whether it's a disagreement between colleagues, a dispute with management or large—scale industrial action, conflict at work is a perennial problem for organizations, their people and profits.

The second edition of Managing Conflict shows HR professionals how to tackle these problems by not only resolving current issues, but also preventing future instances of conflict. It includes the latest research and case studies showing how conflict management has been impacted by hybrid working models...