Mediator Skills and Techniques: Triangle of Influence

The skills, techniques and strategies for mediation - everything you need to successfully tackle a mediation. The mediation process has become an increasingly important method of tackling problems, complaints and disputes. Ensure you have the latest techniques and strategies in your armoury.

This practical book outlines the skills and techniques required to prepare for, participate in, and conduct mediation. By using its examples and checklists, you will be able to approach any mediation wit...