Ongoing Crisis Communication: Planning, Managing, and Responding

by Timothy Coombs

Overview

Explaining how crisis management can prevent or reduce the threats of a crisis, this book provides guidelines for how best to act and react in an emergency situation. Drawing on firsthand experience in crisis management, Coombs provides detailed explanations about preparing for crisis, detecting crises, and preventing crisis.

Product Details

ISBN-13:	9781071816646
Publisher:	SAGE Publications
Publication date:	01/21/2022
Edition description:	Sixth Edition
Pages:	304
Product dimensions:	7.38(w) x 9.12(h) x (d)

About the Author

W. Timothy Coombs (Ph D Purdue University in Public Affairs and Issues Management) is the George T and Glady H Abell Professor in Liberal Arts in Department of Communication at Texas A&M University. His primary areas of research are crisis communication and CSR including the award-winning book Ongoing Crisis Communication. He is the current editor for Corporation Communication: An International Journal. His research has appeared in Management Communication Quarterly, Public Relations Review, Corporate Reputation Review, Journal of Public Relations Research, Journal of Communication Management, Business Horizons, and the Journal of Business Communication.

Table of Contents

A Need for More Crisis Management Information
Outline for an Ongoing Approach to Crisis Management
Signal Detection
Crisis Prevention
Crisis Preparation
Crisis Recognition
Crisis Containment and Recovery
Postcrisis Concerns
Final Observations and Lessons

Editorial Reviews

"Coombs is successful in linking effective crisis planning to the effective navigation of diverse sets of crisis management writings and diverse areas of knowledge ranging from small-group decision making to evaluation methods... the depth of information received within each chapter as both individual chapters and a collection of chapters makes this book a definite read for organization practitioners in many fields and education. The book is suitable for a variety of industry practitioners, scholars, faculty, and students in fields as communication studies, public relations, business management, and emergency management."

Jennifer F. Wood Ph.D.

"This new second edition of a classic updates crisis examples and case studies but retains its multidisciplinary coverage to provide an integrated approach to crisis communication and the entire management process" —THE MIDWEST BOOK REVIEW

The Midwest Book Review - James A. Cox

"An important college-level guide for both undergrad and graduate courses in public relations, management, or crisis communications. "  —MIDWEST BOOK REVIEW

September 2007 Midwest Book Review - Internet Bookwatch - Internet Bookwatch

"Ongoing crisis Communications has done public relations professionals a favour by bringing together research from a number of disciplines that would have been difficult to find otherwise in a single book. "  —THE FINANCIAL EXPRESS

The Financial Express

"An important college-level guide for both undergrad and graduate courses in public relations, management, or crisis communications. "  —MIDWEST BOOK REVIEW

Midwest Book Review - Internet Bookwatch, September 2007 - Midwest Book Review - Internet Bookwatch