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The classic and deeply influential work on business management, leadership, problem solving, and quality control—based on Deming’s famous 14 Points for Management.

Now reissued for the managers and leaders of today!

Translated into 12 languages and continuously in print since its original publication in 1982, this highly influential framework presents the foundations for a completely transformational way to lead and manage people, processes, and resources.

According to Deming, American compan...