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Taming the Tough Ones: Mastering Customer Conflict: Proven Techniques for Turning Challenging Interactions into Success
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For everyone who deals with clients, "Taming the Tough Ones: Mastering Customer Conflict: Proven Techniques for Turning Challenging Interactions into Success" is an indispensable manual. This book provides the techniques and insights you need to successfully manage even the most challenging client interactions, whether in charge of a team, a customer service department, or a corporation.
This in-depth manual explores the underlying causes of customer disputes and thoroughly explains the psyc...
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